Refunds

Draft of 16 November 2026

DRAFT for the owner to review. Not final, not legal advice. Highlighted [brackets] still need an answer from the owner.

Our promise

If an app does not work for you, tell us and we will refund the purchase within [number of days, the owner decides; 14 is common] days of buying it.

How to ask

Email [support email, to be added once the simpeltool.app mailbox exists] from the address you bought with, and say which app. If you paid through Paddle you can also use the link on your Paddle receipt.

What happens next

We refund to the way you paid. After a refund the licence is switched off. Payment processors can take several days to show the money.

Renewals

Renewals follow the same rule: [the owner decides the number of days for renewals].

Not covered

[Owner to decide: for example, refunds after the window, or abuse of the refund policy.]